3 1 20 Pengembangan Model Konseptual, Penerapan Citizen`s Charter dan Standar Pelayanan Minimal Ratminto Primary Author Atik, Septi Winarsih Additional Author mixed material 9793721693 Yogyakarta Pustaka Pelajar 2014 Ratminto Editor DWIYANTO, AGUS Primary Author PARTINI Additional Author WICAKSONO, BAMBANG Translator TAMTIARI, WINI Director KUSUMASARI, BEVAOLA Producer NUH, MUHAMMAD Composer mixed material 9794206121 Yogyakarta Gadjah Mada University Press 2006 Pengembangan Model Konseptual, Penerapan Citizen's Charter dan Standar Pelayanan Minimal Ratminto Primary Author Winarsih, Atik Septi Additional Author mixed material 9793721693 Yogyakarta Pustaka Pelajar 2006