Gaya APA
TJIPTONO, FANDY. (2004).
Prinsip-Prinsip Total Quality Servis (TQS) (IV).
Yogyakarta:
RUAS.
Gaya Chicago
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
IV
Yogyakarta:
RUAS,
2004.
UMUM.
Gaya MLA
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
IV
Yogyakarta:
RUAS,
2004.
UMUM.
Gaya Turabian
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
IV
Yogyakarta:
RUAS,
2004.
UMUM.