Gaya APA
Zeithaml, Valarie A., et al.. (1990).
Delivering Quality Service: Balancing Customer Perceptions and Expectations (Cet.10).
New York:
The Free Press.
Gaya Chicago
Zeithaml, Valarie A., et al..
Delivering Quality Service: Balancing Customer Perceptions and Expectations .
Cet.10
New York:
The Free Press,
1990.
TANDON.
Gaya MLA
Zeithaml, Valarie A., et al..
Delivering Quality Service: Balancing Customer Perceptions and Expectations .
Cet.10
New York:
The Free Press,
1990.
TANDON.
Gaya Turabian
Zeithaml, Valarie A., et al..
Delivering Quality Service: Balancing Customer Perceptions and Expectations .
Cet.10
New York:
The Free Press,
1990.
TANDON.