Gaya APA

TJIPTONO, FANDY. (2007). Prinsip-Prinsip Total Quality Servis (TQS) (V, Cet. 2). Yogyakarta: RUAS.

Gaya Chicago

TJIPTONO, FANDY. Prinsip-Prinsip Total Quality Servis (TQS) . V, Cet. 2 Yogyakarta: RUAS, 2007. UMUM.

Gaya MLA

TJIPTONO, FANDY. Prinsip-Prinsip Total Quality Servis (TQS) . V, Cet. 2 Yogyakarta: RUAS, 2007. UMUM.

Gaya Turabian

TJIPTONO, FANDY. Prinsip-Prinsip Total Quality Servis (TQS) . V, Cet. 2 Yogyakarta: RUAS, 2007. UMUM.