Gaya APA
TJIPTONO, FANDY. (2007).
Prinsip-Prinsip Total Quality Servis (TQS) (V, Cet. 2).
Yogyakarta:
RUAS.
Gaya Chicago
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
V, Cet. 2
Yogyakarta:
RUAS,
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UMUM.
Gaya MLA
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
V, Cet. 2
Yogyakarta:
RUAS,
2007.
UMUM.
Gaya Turabian
TJIPTONO, FANDY.
Prinsip-Prinsip Total Quality Servis (TQS) .
V, Cet. 2
Yogyakarta:
RUAS,
2007.
UMUM.