Delivering Quality Service: Balancing Customer Perceptions and Expectations
Et al. - Zeithaml, Valarie A.. Cet.10. xii, 226 hlm, 24 cm. The Free Press. 1990. New York
Category: buku
Published Year: 1990
Language: Indonesia
Location: T.658.812 Zei d
Address: UPT. Perpustakaan Universitas Sultan Ageng Tirtayasa. Jl. Raya Palka KM 3 Sindangsari. Pabuaran Serang Banten.
- Delivering Quality Service: Balancing Customer Perceptions and Expectations
- Buku > T.658.812 Zei dEt al. - Zeithaml, Valarie A.. Cet.10. xii, 226 hlm, 24 cm. The Free Press. 1990. New York